When you need an easy and fast way for the JustDo members to create tasks of a certain nature and simply send these to the appropriate team to handle the Ticket Queue is the perfect solution for you.
Any JustDo member can click the Quick Add button select the appropriate Ticket Queue and fill out a form that will create a task for the queue owner.
Any task can be set as a Ticket Queue. An Admin defines a task as a Ticket Queue using the "Configure this JustDo" option under the settings button.
Unsetting a task as a Ticket Queue is done in the same place. Unsetting a task as a Ticket Queue removes it from the "Ticket Queues" menu at the bottom of the task tree, yet it doesn't delete the task nor its child tasks.
It is recommended to combine a Ticket Queue with the option of Spawn Tasks to enable opening of tickets using emails. This is especially true when you want to allow people that are not part of the JustDo to create tickets, for example opening a support ticket by your customers.
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